Charleston, IL

Position Desired

Administrative & Clerical, Customer Service, Healthcare, Healthcare Administration, Healthcare Customer Service, Healthcare Management, Other Healthcare Administration, Management
Anywhere in the U.S.



An enthusiastic goal driven and results-oriented healthcare supervisor with 2 years of clinic management experience and 10+ years of customer and patient service. Creates and promotes a working environment conducive to personal and organizational growth. Dedicated to continuous learning and process improvement.

Key Skills include:
• Team Building and Leadership
• Prior Authorization
• Lean Methodology • Process Improvement
• Clinic Operations
• Conflict Resolution • Budgeting
• Time Management
• Physician Relations


Bachelor of Science Business- Healthcare Management July 2019
Western Governors University | Salt Lake City, UT


Sarah Bush Lincoln Health Center, Mattoon, Illinois August 2013 to Present

Clinic Supervisor November 2019 to Present
• Supervises 17 staff members and 11 providers at General Surgery Clinics in Mattoon and Effingham, as well as Mattoon Gastroenterology Clinic
• Collaborates with Clinic Director to meet departmental and organizational goals.
• Strategizes with multiple departments and members of management to develop a plan to move surgical cases from HSHS to Sarah Bush Lincoln to increase Revenue.
• Assists in the development and implementation of several projects including the Experian Eligibility product, multiple Clinical Quality Committees, and the current 340B transition.
• Exemplifies SBL Standards of Performance, mission, and values.
• Applies LEAN methodology to workflows and processes to improve efficiency, identify areas for improvement, and reduce errors.
• Serves the organization as a member of the 2020-2022 Patient Experience EWOL Team. FY21 Patient Experience for Effingham General Surgery increased 60 percentile points from FY20.

Women’s Healthcare Clinic Surgery Scheduler May 2017 to November 2019
 Coordinated 6 provider schedules to accommodate more than 1000 obstetrical and gynecological surgeries while meeting patient needs and providing exceptional customer service.
 Obtained insurance verifications and authorizations helping to improve the organization’s operating margin to 2% for FY 2018-2019
 Excelled as department Patient Experience Champion helping to increase the office overall rating of care from the 77th percentile to 99th FY2019
 Graduated LEAP in May of 2019 with a strong understanding of LEAN methodology and process improvement techniques.

Women’s Healthcare Office Assistant-Medical Records August 2015 to May 2017
 Promoted to Clinic Surgery Scheduler after proven success building patient and provider relationships.
 Compiled patient medical records for patient, provider, insurance, or government requests.
 Communicated with patients to ascertain purpose of visit, and direct them to appropriate staff.
 Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

Office Assistant – Float Pool August 2013 to August 2015
 Hired permanently to Women’s Healthcare due to strong work ethic and customer service skills
 Provided support to clinic staff in day to day clinic operations at over 15 Sarah Bush Lincoln practices within the 7 county service area.
 Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
 Answered phone cal...

Login or Register to view the full resume.